Gather data
Questions:
- Whats the problem as you see it?
- What have you done about it?
- How can I help?
- List the top 5 conflicts in your life
- Ask follow-up questions
Other ideas:
- Take notes
- Go slowly
- Withhold judgement
- Listen - Prov 18:13 - He who answers before listening-- that is his folly
and his shame.
- Watch for red flags and star them for further questioning
- Listen for:
- the word "can't"
- complaining and whining
- guessing about facts
- feelings
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